Privacy Policy

Austra Solar respect the privacy rights of our clients and have always been committed to protecting all personal information in our possession or control. We have adopted this Privacy Policy to guide how we collect, use, and disclose the personal information we require in the course of fulfilling our professional responsibilities and operating our business.

While Austra Solar have always taken the privacy and confidentiality of our clients and their employees very seriously, we have developed this Privacy Policy (the “Policy”) to clearly define our ongoing commitment to protecting privacy rights. Our goal is to respond to the requirements of the law, and to be responsive to our clients, as well as partners and employees who expect us to demonstrate our commitment to respecting their privacy and protecting their personal information.

We are Accountable for the Personal Information in Our Possession

Austra Solar are accountable for all personal information in our possession or control. This includes any personal information that we receive directly from you, as well as other information we obtain indirectly, such as from sources such as corporate clients. We have established policies and procedures aimed at protecting personal information. We have educated our employees about our Privacy Policy and their role in protecting your personal information. If you have questions about our privacy practices, you are free to contact us

Use and Retention of Personal Information

If we intend to use your personal information for a purpose not previously identified to you, we will obtain your prior consent. However, we may use personal information without consent where it is necessary for the purpose of acting in respect of an emergency that threatens the life, health, or security of an individual. We may also disclose personal information without consent:

To a government institution that has requested the information, identified its lawful authority, and indicates that disclosure is for the purpose of enforcing, carrying out an investigation, or gathering intelligence relating to any federal, provincial, or foreign law; or suspects that the information relates to national security or the conduct of international affairs; or is for the purpose of administering any federal or provincial law;

Accuracy of Personal Information

The personal information that we collect about you must be accurate, complete, and current to ensure we can provide our services. On occasion you may be asked to update your personal information. Whenever possible, we request that you advise us of any changes to your personal information that may be relevant to the services we are providing to you.

Clients are encouraged to contact their engagement partner to update their personal information.

Information Requests

As a client, you have the right to review and obtain a copy of your personal information on record in our individual offices by contacting your engagement partner.

In most instances, you will receive a response to your request within 30 days. If you have any concerns about the access provided to you, you are encouraged to contact us.

Austra Solar will respond to individual complaints and questions relating to privacy. We will investigate and attempt to resolve all complaints.

Should you have any questions or concerns, or if you believe we have not properly complied with our documented policies and procedures, please direct your concerns in writing. We will ensure that a complete investigation of your complaint is undertaken and will report the findings to you in most instances within 30 days.