We are Accountable for the Personal Information in Our Possession
Use and Retention of Personal Information
If we intend to use your personal information for a purpose not previously identified to you, we will obtain your prior consent. However, we may use personal information without consent where it is necessary for the purpose of acting in respect of an emergency that threatens the life, health, or security of an individual. We may also disclose personal information without consent:
To a government institution that has requested the information, identified its lawful authority, and indicates that disclosure is for the purpose of enforcing, carrying out an investigation, or gathering intelligence relating to any federal, provincial, or foreign law; or suspects that the information relates to national security or the conduct of international affairs; or is for the purpose of administering any federal or provincial law;
Accuracy of Personal Information
The personal information that we collect about you must be accurate, complete, and current to ensure we can provide our services. On occasion you may be asked to update your personal information. Whenever possible, we request that you advise us of any changes to your personal information that may be relevant to the services we are providing to you.
Clients are encouraged to contact their engagement partner to update their personal information.
As a client, you have the right to review and obtain a copy of your personal information on record in our individual offices by contacting your engagement partner.
In most instances, you will receive a response to your request within 30 days. If you have any concerns about the access provided to you, you are encouraged to contact us.
Austra Solar will respond to individual complaints and questions relating to privacy. We will investigate and attempt to resolve all complaints.
Should you have any questions or concerns, or if you believe we have not properly complied with our documented policies and procedures, please direct your concerns in writing. We will ensure that a complete investigation of your complaint is undertaken and will report the findings to you in most instances within 30 days.